Is your Samsung Galaxy series phone unresponsive at times? You're not the only one. (2024)

Samsung Galaxy users are on Reddit and the Samsung Community forum posting complaints about their devices' unresponsiveness.

The AI-filled One UI 6.1 update, which debuted with the new Galaxy S24 series in January, was released to older to March 28, according to SamMobile.

Unfortunately, for some, the rollout hasn't been smooth, particularly for Samsung Galaxy S23 series users.

What's going on with the Samsung Galaxy S23 series?

One UI 6.1, as we reported in late February, expanded its Galaxy AI features to older models, including the Galaxy S23 series, S23 FE, Z Fold 5, Z Flip 5 and Tab S9 series. This means that they're getting new AI features Samsung boasted about during Galaxy Unpacked 2024, including Circle to Search and Generative Edit.

However, as TechRadar pointed out, the rollout apparently hasn't been seamless, with Samsung Galaxy S23 series users reporting unresponsive displays after the One UI 6.1 update.

"After installing version 6.1 (14) on my phone the touch screen is no longer responding to a finger touch but works with the S Pen, how do I fix this?" anyirongo posted on Samsung's Community forum

Among 41 replies, many chimed in to say they're experiencing the same issue.

"After hitting the 6.1 update, I'm stuck with the same problem: the touch screen is totally unresponsive. It's downright disheartening. Can't believe a brand would drop an update this messed up," cyberplanete said.

"Has anyone found a fix for this yet? So frustrating!!!!" said halllpppp.

Reddit has its complaints, too: u/RetroXStyles1 said, in part, "Since updating my screen is totally unresponsive to finger touch and only works when I use the S Pen. I've restarted my phone multiple times with no luck in fixing this problem."

Is there a fix after downloading the One UI 6.1 update?

One Redditor claims they were able to resolve the issue by rolling back their device to the previous 6.0 update. That, however, is a bit extreme. Others have said that restarting their device rectifies the problem, particularly after waiting for their apps to be fully optimized after the One UI 6.1 update.

As such, if you're experiencing this problem, wait a few days after the One UI 6.1 update and trigger a restart. If the issue persists, Samsung will have no choice but to address the problem with a patch in the near future.

It's difficult to say whether this is a widespread issue, but the complaints are certainly beginning to pile up online. We reached out to Samsung for comment; we'll update this article if we get a response.